Refund policy

Definitions

Vendor: The original retailer we source our products from. This is often a local Texas brand, but we may occasionally buy from other trusted suppliers.
We / Us: Howdy Bitez.

Damaged Goods

Please don’t throw away any damaged items — doing so can make it impossible for us to file a claim or issue a refund.
If your order arrives damaged, follow these steps:

  1. Take clear photos of the damage and send them to us. We’ll file a claim and give you a claim number.

  2. Bring the damaged package and claim number to your local post office.

The USPS will review the claim, and once it’s approved, we’ll either reship your order or issue a refund, whichever you prefer.

⚠️ Only damaged items are eligible for refunds.

Product Quality

At Howdy Bitez, we value honesty, quality, and good old-fashioned customer care. We only sell new and unused items, purchased directly from our vendors or stocked from shelves open to the public.

While we carefully inspect everything, sometimes products may show minor handling marks or packaging wear. Since we don’t manufacture these goods, we can’t make guarantees about fit, performance, or personal satisfaction.

We encourage you to read product descriptions carefully before purchasing to make sure you know what you’re getting.
If you have questions or concerns, our team is always happy to help.

Order Delays Before Shipping

We do our best to keep everything in stock and ready to ship quickly. But sometimes, inventory errors or damaged stock can cause a short delay.

If that happens, we’ll contact you right away with an update or options.
If your order hasn’t shipped within 10 days, you can cancel it anytime for a full refund.

We appreciate your patience and understanding if a delay ever occurs.

Shipping Delays

Shipping carriers (UPS, FedEx, DHL, USPS) occasionally experience delays — especially since COVID-19. While we do everything possible to get your snacks to you fast, delivery times aren’t guaranteed.

Our policy matches our carriers’:

  • Domestic orders (USA): If your package is stuck in transit for over 30 days, you may request a refund (up to $100 or the order value, whichever is lower).

  • International orders: Refunds are only available if the package is returned to us in new condition.

We’re not responsible for damage or product expiration caused by shipping delays.

Shipping Insurance

We offer optional shipping insurance through our partner, Navidium.

This small add-on protects your order if:

  • Items are lost or stolen during shipping.

  • Items are damaged in transit.

Note: Insurance does not cover packages that go missing after being marked as delivered.
We recommend adding insurance, especially for bulk or high-value orders.

Returns

You may return an item for a partial refund (minus a 15% restocking fee) if it meets all of the following conditions:

  • Item is unused, unwashed, and in new condition (tags attached).

  • Not a discounted, holiday, or perishable product.

  • Delivered within the last 21 days.

  • Purchased and shipped within the U.S.

  • Approved by our team at howdy@howdybitez.com.

You can use your own shipping label or request one from us (a small fee applies). Include your packing slip for easy processing.

Once we receive and inspect the return, we’ll issue your refund (minus restocking fee).
Please allow 1–5 business days for inspection and up to 14 days for your bank to reflect the refund.

Exchanges

Need a different size or item? We’re happy to help!
Exchanges include a 15% restocking fee plus return and reshipment costs.

Products listed as non-returnable (see above) can’t be exchanged.
To start an exchange, log in to your account or contact our team — we’ll guide you through it.

Order Cancellations

You can cancel your order anytime before it’s prepared for shipping.
This window usually lasts from a few minutes to under 24 hours after placing your order.

To cancel, email us at Support@howdybitez.com with your order number and reason for cancellation.

Once your order enters the shipping prep stage, cancellation is no longer possible.

We keep things fair and transparent — our goal is to give you flexibility while keeping operations running smoothly.